It is no fun to deal with people who are difficult. After servicing people for over a decade, we have identified most of the types that are considered difficult to handle. IE. The ones who are negative, picky and grumpy. We all have to admit that they do emit a negative wave which if you are being influenced by this invisible force, puts you into a pretty bad mood.
However, instead of becoming a difficult person yourself, try to deal with them, and here are some tips and tricks to help you :).
1. Try to Figure Them Out
Why are they being Nasty?
Are they jealous?
Are they specifically annoyed with you with something?
Are they stressed out from other instances?
Are they afraid? (consequences of certain contingency)
Mistrust to your presentation?
Try to understand what is the person's situation before ticking yourself off. This usually works well and once you figure the situation out, you can get yourself out of the situation by expressing a solution that he / she can use to get out of their situation.
2. Do Not Take Things Personally
Troublesome behavior is habitual. Difficult people are usually difficult to everyone.
3. Don't Fight Back
Don't be an adversary.
It only feeds their negativity and chances are they are better than you at being bitter.
4. Avoid Appeasing Them
You won't reward a bad dog, so why let a difficult person get away with bad behavior?
If you let them get their way, they'll only be encouraged.
5. Don't Try To Change Them
It's impossible to change someone's entire being.
Not only that, but people usually get pretty indignant if they sense you are trying to shape their character. Your only hope to deal with their behavior gracefully.
6. Choose Your Mode Of Confrontation
Don't lose your cool but be firm and assertive.
Let them know you won't be pushed around, but don't exasperate the situation by fighting an unnecessary fight.
7. Never argue
If you argue with someone that is being difficult, it gives them a chance to justify their behavior.
You'll be surprised at how many unreasonable arguments a strong-headed person can bring up.
Bottom Line: Be Reasonable. Be the bigger person privately. If you start acting like you are taking the moral high road, they'll try to knock you off your high horse.
Don't think that there is an easy fix or that you can change the situation overnight.
Source: http://www.ehow.com/how_2004347_deal-difficult-people.html
